Cancellation of a reservation:
(1) If you refuse an advance-paid online reservation in last minute, before car receiving , the amount will be transferred in your WALLET in your profile and the money will be available for future reservations without time limit. For the period of time during which the amount is in the Customer's wallet, EasyRent shall not be obliged to pay any interest or any other compensation.
(2) In case of cancelation of pre-paid booking up to 48 hours before the requested time for receiving the vehicle, the amount shall be refunded to the Customer within 20 working days.
If the booking is made through another online platform for rent-a-car services, on which EasyRent offers its services, the cancellation of the booking, respectively the refund of the booking fee shall be made according to the General Terms / Policy of the respective platform.
(3) Online reservation can be canceled from the Customer, through these ways :
- section "My profile", choose the booking must be canceled, push the button 'Refuse";
- section "Claims and Assistance, fill the contact form ;
- send an email to [email protected] with mandatory noted the number and date of the reservation ;
- call us on phone number +359 700 50 700
(4) In case the vehicle is changed for another of the lower class, the difference in price will not be refunded.
(5) EasyRent reserves the right to refuse a confirmed booking in case of impossibility to provide the requested vehicle or another of a similar class, as the amount paid by the Customer will be fully refunded. In this case EasyRent shall not be obliged to pay any compensation to the Customer.
(6) Except in the cases provided for in these terms and conditions, EasyRent reserves the right to refuse to provide a car in case of indecent and / or inappropriate behavior of the Customer or when there is a good reason to believe that the Customer will not be able to perform the contract. In this case the booking fee shall be refunded to the Customer, unless otherwise provided for in the General Terms.
(7) Reservation and payment for extension of the rental period could be made through the website or in an office of EasyRentBulgaria at least one day in advance before the end of the rental period stated in the contract. The price of the rent depends on the extension period for the respective vehicle and it is calculated according to the current date price list and mandatory added „Full Protection“fee.
(7.1) The Renter does not have the right to drive a vehicle with expired, not renewed or unpaid rental contracts. In any of those cases, EasyRentBulgaria reserves the right to declare the vehicle stolen by the Renter and to seek its rights under all legal remedies for reimbursement at the market price of the vehicle concerned, together with any lost profits caused by the Lessee.
(7.2) EasyRentBulgaria reserves the right to refuse an extension order.